Terms and Conditions

1. Service provider

elorun is provided by Higimax - Soluções de Higiene e Limpeza, Unipessoal Lda, with its registered office at Zona Industrial, Rua L, Lote 5, 5370-565 Mirandela, Portugal, tax ID (NIF) 510115381 («we»/«us»). Contact: geral@higimax.pt.

2. What elorun is

elorun is a bridge (software) that connects your Sage 50c to the internet, exposing it through a secure REST API and tools for AI assistants, via a dedicated tunnel. The service includes the bridge installed on your server and a cloud-based customer area for managing your subscription.

3. Account and subscription

To use elorun, you create an account and subscribe to a plan, receiving a subscription key. You are responsible for keeping your credentials secure and for all activity on your account. Each key is intended for a single installation, in accordance with the terms of the contracted plan.

4. Pricing, payment, and trial period

The prices in force are those published on the website, plus VAT at the applicable statutory rate where applicable. We offer a free trial period; once that period ends, the subscription is paid according to the chosen plan. Non-payment may result in suspension of the service.

5. Acceptable use

You agree to use elorun lawfully and not to: (a) attempt to circumvent the licence, copy, or redistribute the software; (b) overload or compromise the security of the service; (c) use it for any unlawful purpose or in a way that infringes the rights of third parties.

6. Your data and your Sage

Your Sage 50c data is and remains yours, and stays on your server — elorun does not copy it to our cloud. The processing of personal data is governed by our Privacy Policy. You are responsible for using the service in compliance with the law applicable to your business (including tax obligations).

7. Intellectual property

elorun, its trade mark, the software, and the documentation are our property or are licensed to us, and are protected by law. Your subscription grants you the right to use the service, not ownership of the software.

8. Availability and support

We strive to keep the service available and up to date, with support in Portuguese. The service is provided «as is»; there may be interruptions for maintenance or due to causes beyond our control. Specific service level commitments (SLA), where applicable, are set out in the contracted plan.

9. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect damages, loss of profits, or loss of data arising from the use of, or inability to use, the service. Nothing in these terms excludes liability that cannot be excluded by law, in particular with respect to consumers.

10. Term and termination

The subscription runs for the contracted period and renews in accordance with the plan, unless cancelled. You may cancel at any time, with effect at the end of the period already paid for. We may suspend or terminate the service in the event of a material breach of these terms or non-payment, with notice where possible.

11. Dispute resolution — complaints and ADR

In the event of a dispute, you may submit a complaint via the Portuguese electronic complaints book (Livro de Reclamações Eletrónico) at www.livroreclamacoes.pt.

You also have the right to seek alternative dispute resolution (ADR): the competent entity is CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt), and the European online dispute resolution (ODR) platform is available at ec.europa.eu/consumers/odr.

12. Governing law and jurisdiction

These terms are governed by Portuguese law. Any dispute shall be subject to the jurisdiction of the courts of the district where the service provider has its registered office, without prejudice to any mandatory consumer protection rules.

13. Amendments and contact

We may update these terms; the version in force is the one published on this page, with the date at the top. Material changes will be communicated with reasonable advance notice. For any questions: geral@higimax.pt.